Acerca de

Sussex Grange is committed to protecting the privacy and security of your personal information.

At Sussex Grange, we are committed to being transparent about how we collect and use your data. We want you to trust us with your information. This page explains how we meet the requirements of current data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

​

We may change this policy from time to time, so please check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this policy.

​

Data Protection Principles

We will comply with data protection law. This states that the personal information we hold about you must be:

• Used lawfully, fairly and in a transparent way.

• Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

• Relevant to the purposes we have told you about and limited only to those purposes.

• Accurate and kept up to date.

• Kept only as long as necessary for the purposes we have told you about.

• Kept securely.​

​

The Types of Personal Information That We Collect and Use

We collect:

• Questions, queries, or feedback you leave, including your email address if you contact us.

• If you complete one of our forms, we collect your email address and other personal data such as your name and telephone number.

• If you sign up for our email alerts, we may collect information on how you use our emails, such as which links you click on.

• Your Internet Protocol (IP) address and details of the web browser version you used.

• Information on how you use our site, using cookies (see the Cookies section below).

• Monitoring data related to Nobi Lights where applicable, including anonymised fall detection alerts and behavioural insights to improve resident safety and care.

​

Why Do We Collect Your Personal Information?

We only collect data that helps us to communicate with you and improve our services. We will never sell, trade, or rent your personal information to others.

​

If you are a resident or legal representative where our Nobi Lights are installed within the Care Home, we collect data related to fall detection, movement patterns, and behavioural insights to improve care quality and ensure rapid response in emergencies. All data collected through Nobi Lights is anonymised where possible, with stick-figure representations used instead of identifiable images.

​

Your Rights Relating to the Information We Hold About You

Under the UK GDPR, you have the following rights:

• Right to Access – You can request a copy of the personal data we hold about you.

• Right to Rectification – You can ask us to correct any inaccurate or incomplete data.

• Right to Erasure – You can request that we delete your personal data, including Nobi Light monitoring data where applicable.

• Right to Restrict Processing – You can ask us to limit how we use your data.

• Right to Data Portability – You can ask us to transfer your data to another organisation.

• Right to Object – You can object to the use of your data for certain purposes, including marketing and automated monitoring.

• Right to Withdraw Consent – If we rely on your consent, you may withdraw it at any time.

​

If you wish to exercise any of these rights, please contact us at contact@sussexgrange.co.uk.

For residents in our care homes where Nobi Lights are installed, a Best Interest Decision may be required in cases where the resident lacks capacity to consent to monitoring. Any such decisions will be documented appropriately within the Nourish care system.

​

How Do We Keep Your Data Safe?

We take appropriate security measures to protect your personal data from unauthorised access, loss, or misuse. These measures include secure systems and protocols designed to keep your information safe.

For Nobi Lights monitoring data, all processing occurs within the device itself, ensuring that sensitive data does not leave the care environment unnecessarily. Data is encrypted and stored securely within Sussex Grange’s internal systems, only accessible by authorised staff.

​

How Long Will We Keep Your Data?

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

​

For Nobi Light-related data, motion and fall records are stored securely for a limited period, typically 90 days, before being permanently deleted unless retention is required for legal, safeguarding, or analytical purposes.

​

The Legal Basis We Rely On to Use Your Information

Under the UK GDPR, we rely on the following legal bases to process your data:

• Consent (Article 6(1)(a)) – When you provide consent for us to contact you or process your data.

• Legitimate Interests (Article 6(1)(f)) – Where processing is necessary for our legitimate business interests, provided it does not override your rights and interests.

• Vital Interests (Article 6(1)(d)) – In cases where data processing is necessary to protect your life, such as fall detection alerts from Nobi Lights that require immediate caregiver intervention.

If we rely on legitimate interests, we will ensure we balance our interests with your privacy rights.

​

How to Contact Us

If you would like further information or to change the way that we communicate with you, please contact us at:

• Phone: 01243 606262

• Email: contact@sussexgrange.co.uk

If you have any concerns about how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

​

​

This privacy notice was last updated in March 2025. We may update it from time to time, and any changes will be posted on this page.